Terms and Conditions

COMPANY & BOOKING TERMS AND CONDITIONS

RAWTREKK SAFRIS is a brand of PlugIN AFRICA Ltd, a registered company in Kenya. The safaris and tours featured on this website are operated by DREAM KENYA SAFARIS Ltd (‘the Company’ or ‘us’), the sole agent of RAWTREKK SAFARIS. RAWTREKK SAFARIS is an intermediate for DREAM KENYA SAFARIS Ltd.  Please note that these terms and conditions, and the relevant details set out on this website, govern the relationship between DREAM KENYA SAFARIS LTD and you under the total exclusion of any other terms and conditions. No alternations to the terms and conditions may be made by any party unauthorised by the Company.

1.     ROLE OF THE COMPANY

The role of the Company is to organise tours and safaris with set itineraries and custom made tours and safaris to fit the requirements of our customers. In doing so, we may use independent suppliers for the provision of selected services. However we accept responsibility for the proper performance of your contract with us subject to the following booking conditions.

2.     PRIVACY

The Company guarantees to keep all personal information provided gathered in the enquiry and/or booking process as strictly confidential and no personal information will be made available to unconnected third parties, unless obliged to do so by law or legal process.

3.     BOOKING YOUR KENYA SAFARI

Bookings should be made as early as possible to guarantee availability of accommodation on your desired safari departure date.

Please call, email or fax us your initial requirements and we will reply promptly to confirm the price and availability, in order for you to advise whether you wish to make a booking. If so, we will go ahead and secure your reservation once a deposit has been received.

When you make a booking and pay a deposit, or pay in full (if you are booking within 35 days of departure), a confirmation invoice will be sent to you by email or post as confirmation of the services booked. A contract will exist as soon as the Company issues you with a confirmation invoice. It is your responsibility to check this confirmation invoice, and to advise the Company within seven days of receipt of confirmation invoice if there are any errors or omissions.  

If you arrange your holiday direct with the Company all correspondence will be forwarded to the lead passenger on the confirmation invoice unless otherwise stipulated. If your booking is made through a travel agent all communications by the Company will be made to that address.

The Company will try and arrange for special requests submitted together with the booking request to be met but these cannot be guaranteed. The Company will not be liable if any special request is not met.

4.     PAYMENTS

Please note that your accommodation etc. will be requested for confirmation once your deposit, or full payment, has been received. Your confirmation invoice will indicate the total and remaining cost of your requested package after deduction of your deposit and which parts, if any, of your itinerary are still on request and unconfirmed at the time the invoice being issued.

Deposits

A deposit of 20% of the total price of the safari or tour per person is payable upon making a booking. Upon receipt of the deposit the Company will forward a confirmation invoice.

Full payments

Payment of the balance is due no later than 35 days before departure. If the booking is made within 35 days of departure, full payment is required at the time of booking.

Overseas payments

If you book from Overseas please transfer deposit and final payment to either our European or Kenyan bank account. Details will be included with the initial invoice.

Alternatively, you can pay with your credit card (Visa, MasterCard) over the telephone or via fax. Please note that credit card bookings incur a 4% credit card fee.

Local payments

Should you have booked your Kenya safari while on holiday here you can either pay per credit card or in cash before your set departure date.

Currency

Payments are billed in Kenya Shillings KSH, or the equivalent in € Euros or US$ using the current exchange rate applicable on the date when your cash payment is made or your card is charged.

The payment of the deposit or any other partial or full payment for a safari or tour reservation constitutes agreement and consent to all provisions of the terms and conditions as stated here and contained in the brochure or customised itineraries.

If payment is not received on the due date the safari or tour arrangements will be liable to cancellation which will lead to loss of deposit (see section 5).

5.     CHANGES MADE TO A CONFIRMED BOOKING BY YOU

Where changes are possible an administration fee of US $ 25 or Euro € 20 or the equivalent in Kenya Shillings, per alteration, and additional costs due to the nature of the change, if any, are applicable. Please note: Most accommodation and flight bookings cannot be changed without payment of cancellation charges and/or the cost of replacement accommodation due to demand, especially in high season.

6.     CANCELLATION BY YOU

The Company’s cancellation charges are determined by the fact that once your accommodation and transportation (i.e. local airlines) has been booked, the Company will be charged a cancellation fee when cancelling a booking.

Any cancellation by the client must be advised in writing to the Company by the lead passenger. Cancellation will only come into effect on the day written advice is received by the Company. Recorded or Special Delivery is strongly recommended. When sending your cancellation via email the Company will acknowledge its receipt within 48hrs of receipt. Without acknowledgement it must be assumed that electronic communication was not received and hence no cancellation notice was sent.

We try to keep cancellation charges to a minimum for clients, however, upon receipt of your cancellation the following charges will be payable by you, depending upon the number of days prior to departure your cancellation notification has been received. This means, for example, that if you are travelling on the 25th of July and the cancellation of your safari or tour is received on the 1st of July, cancellation period will be calculated as 24 days prior to departure.

There is no refund for any unused portions of the tour program once tour has commenced. Cancellation penalties on airfare are additional and will depend on the applicable airfare.

7.     CANCELLATION OR ALTERATION BY THE COMPANY

The Company reserves the right to cancel your holiday at any time. In the event of the Company having to alter, amend or cancel the safari, providing due fees have been paid by you, you will be offered a choice of an alternative safari of comparable standard if available and if this is not acceptable, a full refund of all monies received by the Company will be due.

After refunding all partial and full payments, the Company has no other obligations to passengers of cancelled trips.

Circumstances amounting to "force majeure" include any event which the Company or the supplier of the services in question could not, even with all due care, foresee or avoid such as war or threat of war, civil strife, riot, terrorist activity, industrial dispute, natural or nuclear disaster, fire, floods, sickness, bad weather, the acts of any Government or public authority and all similar events which are beyond our control. It is regretted that under such circumstances there will be no compensation payable and that neither the Company nor its agents shall be or become liable or responsible for any loss, injury of damage of person, property or otherwise in connection with and accommodations, transportation, or other services rendered to the client.

8.     PRICE POLICY

Prices on this website, if any stated, and in any other communication or advertising method of the Company, were calculated on the basis of known costs at the time of writing. The price of unsold safaris may be increased or decreased at any time owing to currency, tax, levy and seasonal fluctuations. The price of your safari will be confirmed on booking. When you have booked your safari and paid your deposit or the full amount if you book within 35 days of departure, the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharges unless you elect to change the confirmed booking (see section 4). At no time is the Company liable to give a breakdown of costs due to the nature of the safari bought by the client.

Any credit card payments are billed in US$. Please note that credit card bookings incur a 4% credit card fee. Cash payments can be made in Sterling Pound £, European Euros €, American Dollars US$ or Kenyan Shilling KSH using the current exchange rate applicable on the date when the card is charged or your cash payment is made.

Due to the financial commitments being made by the Company we regret we are not able to make reductions in safari prices should any currency strengthen, as well as no further payment will be required by you should any currency weaken.

Please note that all pricing and itineraries are subject to final confirmation.

Children’s Price Policy

Air Safaris:        Children aged 0-2 years sharing with adults stay FREE

                        Children aged 2-11 years pay 50% of per person sharing rate

Road Safaris:    Children aged 0-2 years sharing with adults stay FREE
                        Children aged 2-11 years pay 50% of per person sharing rate

9.     RESPONSIBILITIES OF THE COMPANY

The Company, its affiliates and related persons act as agents for accommodation providers such as lodges, hotels and camps; transport companies including, but not limited to, airlines, bus companies and railroads; providers of meals, tours, sightseeing and other pertinent services.

Bookings are accepted on the specific condition that the Company acts only as agents of the passenger in all matters relating to accommodation, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. The Company purchases these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.

10.  RESPONSIBILITY OF THE CLIENT

You are responsible to arrive at stated departure times and places and any loss or damage or additional costs which you suffer through failure to do so lies with you. The Company has no liability whatsoever to you through your failure to do so.

Parts of the safari involve travelling in high altitudes and driving over dirt, rough, and dusty roads. Any physical disability that may require special attention or treatment must be reported in writing at the time of making a reservation. Passage may be refused to anyone whose state of health or physical conditions render them, in the opinion of the Company or its suppliers, unfit.

You shall comply with instructions of any representative of the Company, safari guide or local ground operator at all times. No client shall be accepted or be permitted to continue on a safari while their status or mental or physical condition is, in the opinion of any representative of the Company, safari guide or local ground operator, such as to render them incapable of caring for themselves or other safari clients and the company will not be responsible for expenses by such persons precluded from completing the safari for this reason.

11.  RISKS

The company draws your attention to the fact that travel carries some measure of inherent risk including, but not limited to, the hazards of travelling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.

Although the Company will try to advise and help you whenever possible, it is your sole responsibility to seek appropriate medical advice prior to departure as to whether or not you are fit enough to undertake and complete the safari booked.

The Company shall not be liable for any illness, injury or death sustained on safari sold by us, which is not due to the gross negligence of the Company, its officers, employees, authorised representatives or agents whomsoever.

As soon as you have been issued a confirmation invoice and payment for your trip is received by us you acknowledge this warning and agree to release and hold harmless the Company from any damages that may result as listed above.

12.  COMPLAINTS

Most problems can be rectified straight away if the Company is aware of them. If you have a complaint you must report it immediately and directly to the supplier (e.g. Lodge Manager), or the emergency contact numbers provided by us. If you fail to follow this procedure, this may affect your rights under this contract, as we have been deprived of the opportunity to investigate and rectify the problem. If the problem cannot be resolved locally and you wish to complain, full details must be received in writing within 28 days of return from safari or excursion, otherwise the Company has the right to disregard any disputes brought to its attention.  

13.  INSURANCE

We believe it is essential to take out travel insurance when you go on holiday to give you peace of mind. Please make sure that you take out comprehensive cover. Please advise us of the policy details by telephone or in writing when making your booking. Please note that the Company is not liable to assist you financially should you decide not to take out cover and the need for it arises at any point before, during or after the safari or tour.

14.  CARRIAGE BY LAND, SEA AND AIR

Carriage by land, sea and air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, some of which may limit liability. Land, sea and air travel are also subject to operational decisions of carriers and sea ports which may result in cancellations, delays or diversions. This means that airlines and airfares stated on this website, any brochures, itineraries or advertising of the Company are subject to change without notice. The Company has no control over these events and cannot accept liability whatsoever.

The Company cannot be held responsible for any additional costs incurred by the passenger due to cancelled or delayed flights. These costs will be borne by the tour member.

All baggage is carried at the passenger's own risk, and the Company reserves the right to exclude certain baggage at its discretion. Although the Company will strive to help you track and retrieve any temporarily lost baggage, if necessary, it does not accept responsibility for temporary or permanent loss of baggage, which is the responsibility of you or the carrier, not the Company.

The passenger contract in use by the airline carriers concerned, when issued, shall constitute the sole contract between the transportation companies and the purchaser of these programs and / or the passengers. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.

15.  TRAVEL DOCUMENTS

Final travel documents and tickets will be handed to you at your safari or tour briefing before departure on your safari or tour. If required, or requested by you, travel documents will be mailed by overnight or registered mail two weeks prior to departure date.

It is your responsibility to ensure that passport, visas, travel permits, heath certificates, inoculations, international driving license or other documentation required for your safari or tour are obtained and are in order and you are liable to meet any additional costs incurred by yourself or by the Company on your behalf as a result of any failure by you to comply with such requirements.

All vouchers, contracts and tickets issued by the Company or its agents, are issued subject to current tariffs, terms and conditions under which the services are provided by such hotels, transport and tour companies and providers.

16.  ACCOMMODATIONS

Accommodations are based on double occupancy with private bath at hotels, lodges and camps. At certain lodges, private baths may not be available. Single rooms are subject to a supplemental charge. Triple accommodation, although generally not available at lodges, may be requested. Child acceptance policies vary and will be advised upon enquiry.

17.  INCLUSIONS AND EXCLUSIONS

Expenses and terms not mentioned on this website are not covered, including but not limited to: passport, visa and immunisation charges; meals other than stated; beverages served with meals; laundry, pressing/ironing or any other additional service offered by your safari accommodation; items of a personal nature; baggage handling and transportation to any hometown airports from gateways listed and gratuities to van drivers/guides. Additionally, any optional activities at lodges and camps featured on this website are subject to additional fees, which are payable directly at your accommodation, just like mini-bar or laundry costs.

Rates do include National Park or Reserve entry fees, internal flights if booked; all land transportation arrangements originating and ending at your holiday accommodation; full board accommodation unless otherwise stated on this website, in a quote, itinerary or confirmation invoice and the services of your driver-guide for the duration of your safari or tour.

18.  PHOTOGRAPHY

The Company reserves the right to make use of any photography or film taken on any safari, sold by the Company, by any staff member, safari guide or operator for general purposes without payment or permission.

19.  CONSENT

The payment of the deposit or any partial payment for reservation for a safari or tour constitutes consent to all provisions of the terms and conditions contained on this website, in any brochure (electronic or otherwise), invoice and travel documents. The terms under which you agree to take these safaris or tours cannot be changed or amended.

20.  LIABILITY

While all precautions are taken to ensure the passenger's property, safety and enjoyment on these tours, the Company and/or its agents shall not be liable for death, injury, delay, loss or damage arising from any cause  in any manner whatsoever or change of itinerary or, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of the Company.

While every effort is made to maintain equipment in first class condition, the company cannot undertake to immediately replace any item that might malfunction in the course of a safari.

21.  NOTICE OF ENFORCABILITY

Please remember, when you book travel related services with the Company, you are entering into a binding agreement where all terms and conditions are fully understood as stated in this document.

22.  DISCLAIMER

The descriptions, information and opinions on this website by the Company in respect of hotels, lodges, camps and other suppliers whose services are used are given in good faith, based on the latest information at the time of publishing.

Although the Company endeavours to provide accurate, up to date and truthful information in any brochure or advertisement of any form, and on this website, neither the Company nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the website, the information, content, materials and products included and available from this website.

The Company, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damage.

The photographs reproduced and information provided depict typical scenes experienced on safari and details on each destination; but the subject matter may not necessarily be seen or experienced while visiting that destination.

For more information about the use of this website please read the Website User Agreement .